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Sign in to your organization's website, or contact your organization's Helpdesk or IT department to change your password. See the Help topics specific to the registration methods available on your WebStore for more detailed instructions. If an account on this WebStore was created for you, follow the steps below to register the account.
Note : If you received an email containing a link to finalize your registration, you can click that link and skip straight to step 5. To ensure delivery of our system emails, make sure that noreply kivuto. If you have an active email address issued by a recognized educational institution, you can register on this site using that email address.
Note: The email address you register with must have been issued by an educational institution recognized by the system. Note that some subdomains of school-issued accounts e. To register on your WebStore, you must prove that you are affiliated with the organization that manages your WebStore or an organization that is eligible to use it.
Your account is placed in "Pending Verification" status during the period after you have submitted your proof and before that proof has been verified. If you proved your affiliation by providing an organization issued email address , a registration email will be sent to the email address you provided, containing a link and instructions for finalizing your registration.
Your account will remain in Pending Verification status until the instructions in the email have been followed. If you did not receive the email, ensure the email address noreply kivuto. If you proved your affiliation using the submit proof option i. This may take 1 to 2 business days. Note: Your WebStore may not offer both of the registration options described above. Important : You may still be allowed to place a software order while your account is pending verification; however, you will not have access to any software that you order until the verification has been finalized.
See Why did my account expire? Your eligibility to order software on your WebStore expires after a fixed duration. However, if you still meet all of your WebStore's eligibility requirements i.
You can request additional downloads by clicking the Contact Us link at the bottom of the Help page. Your eligibility to order products is determined by what kind of user you are e. Your order history will be displayed in sequence with the most recent order you placed at the top of the list. Those students can then sign into their WebStore and claim their pre-paid eTexts at their convenience.
This is called a bulk order. You will be contacted within two business days and informed whether or not your request meets all eligibility criteria. School personnel can order select software in bulk on behalf of their students.
Those students can then sign into the eStore and download their pre-paid software at their convenience. The Access Guarantee option makes it possible to re-download software you have ordered and view any product key s issued with it for 31 days after you order the software or 24 months, if you opt for the Extended Access Guarantee.
This can be very useful if you ever have to reinstall a piece of software you have ordered. In most cases you will receive the Basic Access Guarantee free of charge with your order and will have the option of upgrading to the Extended Access Guarantee during the checkout process.
After purchase, you will gain another 60 days of access to any expired product in your order. Regardless of the number of items in your order, you will only pay one fee to upgrade to Extended Access Guarantee or to retrieve access. Basic Access Guarantee is included with most orders by default, free of charge.
It allows you to re-download software and view product keys for 31 days after you order the software. Extended Access Guarantee allows you to re-download software and view product keys for 24 months after you order the software. It can be ordered for a small fee. You can apply the Extended Access Guarantee to an order while placing the order.
You can also apply the Extended Access Guarantee to an order you have already placed, so long as the Basic Access Guarantee included with that order is still valid. Once applied, the Extended Access Guarantee will provide two years of access to all software and product keys from the order.
Note: Some programs automatically apply the Extended Access Guarantee to all orders. Unless you belong to one of these programs, you will be charged a small fee for the Extended Access Guarantee.
Note: If there is more than one item in the Recommended for You section of the page, you will need to click the Add button before you can click Buy Now. When you finish ordering Access Guarantee Retrieval, your access to all download links and product keys issued with the order will be restored for 60 days.
The SDM provides a secure, effective and efficient way to download software, especially for files that are too large for some browsers to download. A download is a completely successful downloaded item. You may attempt to download as many times as you want but it will only count as one download when you have successfully completed the download. By default, you are provided with two downloads, at a minimum, to successfully install the product.
Note : The second download is available as a back-up in case you need to re-install the software. If you require additional downloads, contact support by clicking the Contact Us link at the bottom of the Help page.
Note: For a more detailed description of this process, see this document. Both documents are available in English only. If the progress bar of the download does not seem to be moving after about 15 or 20 minutes, it may be for one of the following reasons:. Turn this software back on as soon as possible once you have completed the download. As a general rule, you should install bit software if your operating system OS is bit, and bit software if your OS is bit.
Note : Most bit software can be run on a machine with a bit OS, but bit software can only run on a machine with a bit OS. If ever in doubt, it is strongly recommended that you install the bit version of your software. Windows 8 and Windows 8. This is usually because the software's icon gets moved from the Desktop to the Apps menu after installation. There are several different messages that indicate you may have an invalid key which may be displayed.
If you still require help, contact support by clicking the Contact Us link at the bottom of the Help page. When you click the download button, you may see a The Publisher could not be verified. Are you sure you want to run this software? This is a common message to see when trying to run an executable. If you choose not to run the file immediately, you can save the file to your computer and run the file later. The process of upgrading to Windows 8.
Visit www. See: Upgrading to Windows 8. Note: You will lose all Windows settings, apps and personal files during the installation of Windows 8.
Note : You will lose all Windows settings, apps and personal files during the installation of Windows 8. Be sure that your computer meets all necessary system requirements. What you can keep after upgrading to Windows 8.
Support for Windows 8. Click here to find Microsoft support contact information for your region. Note : Your update to Windows 8. This day period begins when you install and activate Windows 8. Telecom or other access fees may still apply. Other payment options may be available depending on your location and the type of currency you pay in. If your account status is verified , your credit card will be charged after you have confirmed you want to buy the displayed software and you have pressed the Proceed with Order button at the end of the checkout process.
If your account status is not verified , your order will remain on hold for seven days until you verify your status with us.
If you do not verify your account, the order is cancelled and the pending credit card charge is cancelled. References to Kivuto Solutions Inc. This Policy does not apply to the security or privacy practices of Third Parties who may also receive or collect or receive personal information about your use of our products or services. By using our products or services, you agree that you have read and understand this Policy in its entirety, and that you are responsible for reviewing updates to this Policy that may be posted from time to time.
Kivuto reserves the right to amend this Policy, at its sole discretion, and posting such amended Policy from time to time. Where Kivuto receives your personal information directly from you, Kivuto acts as a data controller. Where Kivuto receives your personal information directly from your institution, Kivuto acts as a data processor. The Policy does not impose any limits on the collection, use or disclosure of the following information by Kivuto: a aggregate information that cannot be associated with a specific individual, such as demographic statistics about Kivuto customers, or number of visitors and average time spent on a website; or b information that is otherwise determined not to be Personal Information pursuant to, or is not regulated by, applicable privacy legislation.
Teachers, parents or legal guardians must provide their own information Personal Information or otherwise , and parents or legal guardians must consent to the collection, use and disclosure of their child's Personal Information in accordance with the terms of this Policy in order for students to participate in our services or acquire our products.
Kivuto encourages parents, legal guardians, and teachers to spend time with children and to monitor their online activities. Please protect the child's privacy by instructing them to never provide personal information on this website or any other, or within any software registration process, without your permission. Collection - the act of gathering, acquiring, recording, or obtaining Personal Information from any source, including Third Parties, by any means.
Consent - voluntary agreement by an informed Individual with respect to the collection, use and disclosure of Personal Information for defined purposes.
Express consent can be given orally, electronically or in writing but is always unequivocal and does not require any inference on the part of Kivuto. Individual - an individual who: a corresponds with Kivuto, including in respect of complaints and applications for employment; b enters a contest sponsored by Kivuto; c uses, or applies to use, the products or services of Kivuto; d is a viewer, reader, subscriber, advertiser or internet user and who is exposed to the media content of Kivuto and about whom Kivuto collects Personal Information.
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